FAQs

 

 

Q1. What does ‘Free Return’ mean?

A1. It means that you could return the item within 15 days after receiving the item by free.

 

Q2. Who pays for the return shipping costs?

A2. It is totally free for you to return the parcel under Free Return service. However please kindly note that you are able to only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you could only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.

 

Q3. As long as I return the goods, I could get full refund. Am I correct?

A3. If opening dispute as no-reason return, you have responsibility to keep the item in perfect condition and in its original packaging, which mean not affect the secondary sales of the product. For example, if you return an empty package back to the warehouse, we may 0 refund you; if you return 8 items back to the warehouse while ordering 10 in total, we may partially refund you.

 

Q4. How long will it take for me to get the refund?

A4. Refund will be given once we have received your package and confirmed that the conditions for reimbursement have been met. The sooner you return the item(s), the sooner you will get your refund!

 

Q5. Can I make an exchange instead of a return?

A5. We're sorry, but item exchanges are not currently supported. However, you may place a new order before or after receiving a refund, since the return order and the new order are independent processes.

Q6. Can I connect my Playstation and Wii to the projectors?

A6. Yes absolutely!